FAQ

Check the size details on each product page. Measure your pet from nose to tail while they're lying in their favorite sleeping position, then add a few inches so they can stretch out. If you're unsure, email us your pet's breed and weight and we'll be glad to suggest a size.

All our products are selected with pet safety in mind. Please follow the size recommendations, keep small parts away from aggressive chewers, and always supervise your pet while playing with toys. No toy is truly indestructible, so remove any toy that is torn or damaged.

Care instructions are listed on each product page. Most fabric items can be machine-washed in cold water on a gentle cycle. Air-drying is recommended to extend their life.

Yes. Please email us at qxw8891@outlook.com with your wholesale inquiry.

Email us at qxw8891@outlook.com. Our business hours are Monday to Friday, 9:00 to 18:00 EST, and we reply within 24 to 48 business hours.

All available payment methods are shown at checkout. Every transaction is protected with secure encryption to keep your information safe.

Enter your code in the discount box at checkout before you complete your payment.

We can modify or cancel your order only before it ships. Please email us your order number right away if you need a change. Once your order has shipped, we can't cancel or edit it.

No, you can check out as a guest. Creating an account lets you track orders faster and view your purchase history.

We currently ship to addresses within the United States. You will see the available shipping options during checkout.

Standard shipping is $8.00, and free on orders of $50 or more. Express shipping is $15.00. Your final shipping cost is shown at checkout before you pay.

Standard Shipping: 10 to 20 business days. Express Shipping: 7 to 10 business days. Processing time is 1 to 3 business days before dispatch. Weekends and holidays are not included.

Not always. Some items ship from different warehouses, so your order may arrive in separate packages on different days. You'll receive tracking for each package, and there's no extra shipping charge for split shipments.

Once your order ships, we'll send you a shipping confirmation email with your tracking number and tracking link. If you haven't received tracking within 5 business days of placing your order, please contact us.

Please contact us as soon as possible, before your order ships. If the parcel has already shipped, we can't guarantee an address change. If a package is returned to us because of an incorrect address, return and reshipping fees are the customer's responsibility.

You can request a return within 30 calendar days of receiving your package. Items must be unused, unwashed, undamaged, and in their original packaging with tags attached. Final-sale, personalized and clearance items, and used hygiene-related pet products, can't be returned.

We totally understand, pets can be picky! Unused, non-hygiene items in their original condition can be returned within 30 days. Used toys and bedding can't be returned for hygiene reasons.

Low return fee: a flat return shipping fee of $4.99 USD applies to each return and is deducted from your refund after we receive and inspect your parcel. If your item arrived damaged, defective or wrong, we cover the return cost for qualified issues.

Once your return is received, inspected and approved, we issue your refund within 3 to 5 business days to your original payment method. Your bank may need a few extra days to show it on your statement.

Please email us clear photos of the item and its packaging within 48 hours of delivery. We'll handle it separately and cover the return cost for qualified issues.